- Lamar Tours Egypt (your Tour Operator):
Your contract will be with Lamar Tours Egypt. We are a corporate Limited Company with Tourism License No 1540 granted through the Egyptian Ministry of Tourism since 2006. For your financial security, Lamar Tours Egypt is also a Member of The International Air Transport Association (IATA) .
- Security of bookings:
Please ensure the following:
Notify Lamar Tours Egypt of your booking request in writing.
Lamar Tours Egypt will contact you to review and finalize booking details. You must confirm acceptance of these proposed details and make the correct deposit / payment (as advised in your details); to the company Bank account by wire transfer or by credit card (Visa cards, Master Cards and JCB cards are accepted).
Reservations requests should be made as early as possible to book the desired space of your holiday. Once space is booked and confirmed to you (excluding the Domestic flights), a deposit of 50% has to be transferred to Lamar Tours Egypt or paid by acceptable credit card . Balance should be received latest 46 days prior to arrival date/s. For confirmations with less than 46 days prior to arrival date, and during peak seasons “Christmas, New Year and Easter holidays”, a full payment is mandatory to secure your confirmed booking. Deposits should be received within advised period/date indicated in our confirmation note. Failing to abide with the given time frame, will result to canceling your confirmed booking automatically by suppliers without notice.
Amendments to the original booking (if needed), should be requested the earliest the better and are subject to availability, further confirmation and abidance with original booking terms and cancellation policy.
- Rates, Bookings, Payments and Cancellations:
“Unless indicated otherwise and excluding Airport departure tax” Quoted rates are based on individual rates, per person in Twin or Double occupancy, including taxes & Service charges. All airline fares are subject to change without notice. Airline fares are only guaranteed upon actual payment in full and actual issuance of airline tickets. Any increase in airfare will result fluctuation of tour cost. * All rates are subject to change without prior notice in case of any official increase of entrance fees to visited places, taxation in Egypt or by selected suppliers.
- Bookings, payments and refunds:
All booking requests should be made in writing (e-mail, fax or letter) the earlier the better to secure space. Telephone requests or calls can be attended, but never considered official until a written request has followed shortly. Without prior special arrangements, for the Individual bookings, a deposit of 50% (Fifty Percent) of total cost is to be paid to Lamar Tours Egypt upon hotel and /or cruise confirmation of requested booking. Balance to be paid and received in full maximum 46 days prior to arrival date. Failing to abide with payment policy, will result to release of booking by suppliers and may result to cancellation penalty if applicable. As for groups, terms of payments will be detailed in our reply, and confirmation is subject to fulfillment of these terms. ** Bed Types for confirmed rooms: Even if confirmed Twin or Double bed room, it is always subject to availability upon check in at hotels and especially aboard the Nile Cruises. The Triple rooms are twin or Double rooms with extra bed or sofa bed. ** All Hotel Categories are on Egyptian rating standard made by the Egyptian ministry of tourism (as indicated in the official hotel guide).
- Payments can be made by any of the following systems:
- Bank Draft Check, in the name of “Lamar Tours Egypt” sent to our head office (126 El Nile St, Giza). Or
- To be made by bank wire transfer (Swift) to our following bank account number: Lamar Tours Egypt The United Bank – Garden City Branch Acc No: 0002-00-622970-003 USD / 0002-00-622970-005 EGP Swift Code: UBOEEGCXXXX
“Unless indicated otherwise in our confirmation note/s” In general, if a confirmed booking is canceled during the following indicated period/s, cancellation fees will become mandatory and applied as following: 45 days or more prior to arrival date/s, no cancellation fee to be charged. 44 to 21 days prior to arrival date/s, 25% will be charged as cancellation fees. 20 to 15 days prior to arrival date/s, 50% will be charged as cancellation fees. 14 to 8 days prior to arrival date/s, 75% will be charged as cancellation fees. Less than 8 days, no show, or cancellation on arrival date/s, 100% will be charged.
The responsibility of Lamar Tours Egypt is limited. Lamar Tours Egypt , its affiliates, and agents act only as intermediaries and agents for suppliers in all functions pertaining to hotel reservations, services, sightseeing tours, travel and transportation of whatever nature, which are not directly supplied by Lamar Tours Egypt . All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by Lamar Tours Egypt are subject to the terms and conditions specified by the supplier/s (e.g. hotels, Nile Cruises, air and ground transport companies etc..), and to the laws of the countries in which the services are supplied (e.g. Egypt). By acceptance of participation in a tour, the tour participant agrees that neither Lamar Tours Egypt nor its officers, employees or representatives shall become liable for loss, damage, accident, personal injury, death, or inconvenience caused by or resulting from the malfunction of transportation equipment, hazards of sea, air or land, disease, local laws, strikes, any occurrence beyond the control of the Lamar Tours Egypt , cancellation due to war, terrorist or criminal activities, imminent threat of hostilities or civil strife, acts of war or insurrection, fire, quarantines, delays, irregularity, theft, itinerary or schedule changes or cancellations, or for acts or omissions or default of any company or person engaged in conveying the passengers or carrying out the arrangements of these tours, or for personal dissatisfaction with itinerary or accommodations provided, or for any consequential or incidental, damages, whatsoever. Lamar Tours Egypt cannot accept the responsibility for loss or additional expense due to delay, or changes in schedules, or other causes. No responsibility is accepted for loss of, or damage to, baggage or any of the passenger’s belongings. Baggage insurance is recommended. If the services included in the tour cannot be supplied or there are changes in an itinerary, Lamar Tours Egypt will arrange for the provision of comparable services. Any resulting to additional expense will be payable by tour participants and any resulting to savings will be refunded to tour participants, with due provision for Lamar Tours Egypt profit. Lamar Tours Egypt reserves the right to decline, to accept, to expel or to retain any person as a member or participant of any tour as circumstances may demand it. Lamar Tours Egypt shall not be responsible for any purchases made by tour members during or outside of the tour, The issuance or acceptance of booking, invoice, receipt, or voucher, or the payment of a deposit or tour charges, shall be deemed to be consent to the above conditions, as well as to notices and disclaimers provided on our invoices, itineraries, tickets, vouchers, tour schedules, price lists, e-mail correspondences and announcements to tour members. ** All mentioned information about all suppliers (Hotels, Cruises etc) is subject to change without prior notice.
If client is facing a problem, or any lack of contracted services during his stay in Egypt, he should do the following: Report his complaint immediately to Lamar Tours Egypt Guide or representative with written copy to be sent by e-mail email@example.com or fax to head office, customers services (Tel: 00202-33388846 / Fax: 00202-33368286). In almost all cases we can solve the inconvenience of our clients on the spot if reported properly and immediately. If your complaint has still not been solved to your satisfaction, please feel free to contact Tourism Manager or General Manager of Lamar Tours Egypt at the following Telephone Number: 00202 – 33388846 while you are still in Egypt (Saturday to Thursday 10.00 AM to 16.00 PM. Lamar Tours Egypt will not seize any efforts to solve all your problems while you are still in Egypt, but in case your problem was not solved in a satisfactory level, you still can report it to Lamar Tours Egypt within maximum 15 days after your departure from Egypt. Complaints not reported while you are in Egypt, or reported after 15 days from your departure from Egypt can’t be adhered toز
Lamar Tours Egypt recommends that you purchase insurance before beginning your travel, including insurance for accidental death and disability, emergency medical evacuation, trip cancellation, major medical and loss of personal effects.
All luggage are required to have outside identification tags. Responsibility for luggage is at owner’s risk throughout the tour. Any loss or delay must be settled with the airline or the transporter directly, assistance may be given by Lamar Tours Egypt Representatives.
Lamar Tours Egypt recommends that you contact your physician before beginning your travel. Lamar Tours Egypt takes no responsibility for any health requirements, although, where possible will try to provide current information if requested
Lamar Tours Egypt hereby ensures that security measures and non disclosure policy are being used to protect the privacy of all data of customers.
All agreements in this website and or all related correspondence with customers are construed in accordance with the Egyptian Law.
126 El Nile Street
Tel: + 2-02-33388846
Fax: + 2-02-33368286
Web site: www.lamartourseg.com